Certified
Professional Household Manager/Butler
Certificate Program
8 Week Course Description
Last Updated
August 28, 2009
Students in our 8-week Certified Professional
Household Management Program learn how to use
the PDI Management System. This system teaches
World Class Service, which allows you to systematically
care for the home and family of the rich and
famous from the ground up. The program teaches
you how to adapt this service to different styles
of homes and family structures. You will also
be able to recognize your own strengths and
weaknesses while embarking on a voyage of self-discovery
and utilizing your newly acquired abilities
to best serve a wealthy, powerful family. Graduates
should be able to create the professional presence
appreciated by families nationwide while incorporating
the attitudes and lifestyles of affluent individuals
and families into the service they provide.
Professional Dynamics:
This course will provide you with a better
understanding of how to succeed in professional
household service of the rich and famous.
Included in this course are the ideals of
appearance, conduct, and principles.:
Topics
Include:
Household Service as a Career
Code of Ethics
Employer/Employee Relationships
Staff Responsibilities
Day in the Life of...
Defining World Class service
Creating a Proper Presence
Boundaries and Work Ethics
Confidentiality
Understand the Family
Pamering Skills for Your Employer
Household Manager's Reference Book
& Household Repair and Maintenance
Schedule Manual
General
Studies: This course provides information
essential to household management.
Topics
Include:
Personal Dynamics
Life Balance & Wellness
Grammar
Manners, Etiquette & Protocol
Guests & Your Responsibilities
Environmental Issues & the Home
Pets & Their Care
Family and Home Safety & Security
Assistance to Senior/Those with Disabilities
(New)
Understanding Homes & Families
of Wealth
Interviews, resumes & Employment
Agreements
Employment Issues
Home Care:
This course provides an in-depth guide with
hands-on practice and information on multitudes
of topics relating to the care of a wealthy
home, whether you are cleaning or supervising
other cleaners. Also provided in this comprehensive
course are opportunities to visit wealthy
homes in order to see how they are organized,
cleaned, and maintained.
Topics
Include:
The Ultimate Care in Maintaining a
Home of Quality
PDI System for Household Cleaning
Selecting and Using proper Cleaning
Tools and Products
Going "Green" (New)
Proper Care of Marble, Granite, and
Other Natural Materials
Home Organization & Maintaining
Beautiful Rooms
American & European Luxury Bed
Making
Swimming Pool & Spa Care
Conservation of Fine Arts & Furnishings
Libraries & Books
Clothing Care
Valet Services, Packing & Unpacking
for Travel
Flowers, Plants & Bulbs
Estate Care
Wine, Home Entertaining
& the Ballet of Service: This
course will give the student hands-on preparation
in the fine art of formal serving, preparing
place settings, dining etiquette, event
planning, and caring for fine dining accessories.
It will also show the student how to design
a beautiful table and how to serve formal
teas.
Topics
Include:
The Art of Fine Dining
Setting a Table According to Menu
Served
Dining Manners & Protocol
Fine Dining Accessories & Quality
Care for Fine Dining Accessories
Creative Tablescapes
Formal Teas
Event Planning & Working with
Caterers
Styles of Entertainment
Understanding Wines & Serving
Techniques
Culinary
Studies: This course offers
students hands-on opportunities for
food preparation as well as selection
and storage to provide the ultimate
in epicurean experiences for their
employers.
