Providing World Class Service Since 1993
Butlers, Household Managers,
Estate Managers, Personal Assistants,
House Cleaners and Nannies!


The mission of Professional Domestic Services & Institute is to successfully match trained and/or experienced Household Staff to our clients and their individual households. We do this by taking the time to thoroughly understand the needs of each client. We are able to further accomplish our goal by offering our students the most comprehensive and up-to-date training programs available. We are committed to extensively researching the skills, personality traits, goals and values of each applicant in order to accurately place them in household situations where we believe they will be successful. By doing these things, we create long-term and satisfying service relationships for all parties involved.

About Us

Professional Domestic Services & Institute is the largest national placement agency in the Midwest and the only school of its kind training Professional Household Managers/Butlers, Administrative Assistants/Personal Assistants, Estate Managers, and Estate Housekeepers. Our clients choose us because they know we represent the very best staff in the industry with realistic expectations. We have either trained the applicants we represent or we have tested their skills if they have had previous experience in a wealthy home.

Whether you are seeking quality long-term household staff, are an experienced professional with a service heart, or are someone who is seeking professional training, please contact us today! We have been providing professional service for over 26 years.

For More Information


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By signing up for our FREE Newsletter, you will get regular updates on what’s new in the industry, a list of job seekers or jobs available as well as news and musings from the staff at PDS&I. We invite you to sign up today!

2019 Programs Being Offered

Course Title

Estate Housekeeping
(1 or 2 wk classes)
1 week $2200
2 week $3800
February 4, 2019
February 22, 2019
Professional Household Manager
4 week class $7500
February 25, 2019

March 22, 2019
Adm Household Mgr, Estate Mgr, Personal Asst
3 wk class $7500
March 25, 2019

June 3, 2019
April 12, 2019

June 21, 2019
Estate Housekeeping
1 week $2200
2 week $3800
September 16, 2019September 27, 2019
Professional Household Mgr
4 week class $7500
September 30, 2019October 25, 2019
Fine Dining
2 days $850
October 28, 2019October 29, 2019

All potential students need to be pre-approved to attend our classes.  Please contact us for an application.  You will also  need to  sign up at least two months in advance to be able to secure a space in these limited-size classes.  We have been training professionals for 26 years.  For the benefit of our students we offer a real home to practice their skills in, that includes, antique European & American artwork, fine dining linens (American, English, French, and Irish) and Italian bed linens; fine china, crystal, and service pieces; over 20 Oriental rugs, “top-of-the-line” furniture and appliances; and a library with over 1500 books in order to “fine-tune” their skills on.

Home Study Courses may be started and taken at any time.

Special Classes will be offered as time allows.

Please check regularly for updates.

Please contact the Assistant School Director at (614) 565-5043 for current school tuition costs or information on our Home Study Programs. Specialty Classes are listed.

Training Improved Her Career & Income !

Another applicant reference:

Dear Carol,

This letter/testimonial has been a long time coming, not the proper etiquette and business protocol that you teach! I have been very busy and I LOVE IT!!

I thank you for taking your time to find just the right fit for me. This position not only requires a diverse skill set but also the personality fit. Thank you for investing your time to really get to know me, to get to know the employers needs and helping us connect. It, truly, is my dream job, thanks to you!

I appreciate that you clearly informed me through the process and that you were available before, during, and still remain available to help me succeed and ensure the employers satisfaction. I am truly grateful for your advise and assistance in helping me find this rewarding, challenging position with this wonderful couple.

Thank you, Carol, for all that you do, for all that you have done.
Nancy L.

From: Veronica Davis
Subject: to all potential students

To all the students of P.D.I. I have a story to tell I hope it will help someone along the way. You have chosen a profession that is probably one of the easiest and one of the hardest and you ask how can that be, let me explain myself, it can be easy if you love what you do. You took the right step by going to school and you listen to what your instructors are trying to teach you. There will be times that you will want to give up but don’t do it because it will all make sense to you later. Carol and all the other instructors are grooming and teaching you and giving you the basic tools it is up to you to learn and trust me you are learning from the best. In this profession it pays to be the best not only monetarily but it is also very rewarding that you can take on any challenge that you put your mind to. When you take this knowledge to the field that is when you fine tune it, you will have the basics after that it is all about the needs of the family that you are working for. The basic knowledge that you have learned at P.D.I. will give the head start that you need then… it is all about common sense, timing, knowing the needs of the family, confidentially, dedication, trust, and don’t be a chatty Cathy. If you can do all of this then your job will be smooth sailing.

On the other hand if you are not a self motivator and you have limited knowledge this profession it can be very difficult, most anyone can clean and make appointments… this does not make you a professional because there is the right way and the wrong way.

Please allow me to tell you just a little about myself. I met Carol for the first time about ten years (1992) ago I answered a ad she had in the paper for a housekeeper for one of her clients. I had some back round in this area but no professional training. At that time I was going through a divorce.

And my sister had just passed away. Needless to say I was a mess. I arrived at Carols for my in house testing in a white tee shirt with a kitty imprint on it and a pair of gray pull elastic waist cotton slacks I was told to came in what I thought would be appropriate to this job. Wrong, first mistake I am surprised she let me go on but she did. Started by cleaning her kitchen from last nights dinner got the job done but made a lot of mistakes. For one I put a piece of silver in the dish washer and a knife,didn’t fell up the salt shaker and so on. The kitchen was very clean but there was so much more then just cleaning that I did not know. Carol sent me to the store with a list and I did some ironing I do believe she was pleased with how I carried out those task. Most of all she knew that I was eager to learn, I was very enthusiastic and highly motivated so I got the job. The job paid entry level, Carol had told me if I would take her class that I could make a lot more, at that time I could not afford to do so. Spent the next five years with that family and a wonderful family they were. It was time to move on so I contacted P.D.I.  Carol said to me once again if I could take her class and get my certification she could represent me for more money and I must add she also told me that I needed to be polished, she knew that I could do the job but needed to be fine tuned. So I did and I increased my salary by twenty thousand dollars and much more if you add in all the perks like free rent, utilities, a car with all my gas paid for, health insurance, two weeks paid vacation, etc. Was taking her class worth it? Oh yes it was!! Did I learn from my training? Sure did and I continue to learn every day so when you think you know it all….you don’t.

To everyone who is thinking of taking this course I highly recommended that you do so you will not regret it.

Yours Truly,

Veronica Davis

Graduate of the spring class 2004

Note from Carol:  Roni is now retired and still remains a friend. She earned over $240,000 extra in just 12 years.  Financially it was well worth the 8 weeks of training, and emotionally she took much more pride in her abilities and the way she was treated.  Her employers treated her as a professional because she had the knowledge that was required to be called an Estate Housekeeper; and the excellent care that she provided to her employer’s home and family.

24 years of service (7)

School Catalog

Our training will prepare you for the care of fine homes and affluent families.

Click Here To View School Catalog!


(614) 565-5043


May 18, 2016

Thanks Carol! We are really excited and the couple we will be working for seems to be great. Yes, I did tell them about my training. I think my certification made a difference in their decision (and also the fact that I have medical background). We’re hopeful this will be a good fit for us!

Thanks so much for all of your support throughout this process. I have learned so much from you and I’m grateful to have found your training program. I’m sure I will have a chance to put my education to great use.

I will keep you in mind if I ever need to find another position. Thanks again for everything you have done to help me!!


Sandy Panyard

May 18, 2016

Before getting connect with Professional Domestic Services/Carol I was working 4 jobs to make ends meet and had no direction to get into what I really wanted to do a full time house manager. Since working with Carol not only have I found my dream job but shes been a mentor and helped me learn more about myself and my job than I ever could of done alone. I still look up to her and thank her for all shes done for me over the last year! Carol your the greatest! Thank  you for helping me find my greatest assets about myself and a family I LOVE to work for!!

M.M. Columbus, Ohio


Hello Carol,

I received your email today and I thought I would drop you a quick hello!

I’ve been with my Boston employer as his House Manager for 9 years today!  It’s been a fast 9 years. In this profession the years fly, as you know.

Before this, I was with my Pittsburgh employers for 5 years….where I started after my training with you. It’s been an amazing 14 years–and to this day, I still can hear your words of teaching/training. I doubt there’s a day that’s gone by that my PDI training has not been used.

I have managed 9 multimillion dollar properties in my 14 years and I owe you credit for my training. It is not an easy profession and again my training prepared me not only for the managing of the physical properties but for the care/support/nurturing of the families and pets I have been privileged to oversee.

It seems fitting to thank you on my 9th anniversary and for the PDI program. I could not have done this job without you.

I hope all is good and happy in your life!

Best regards,


Brookline MA